Frequently Asked Questions

Our office is open Monday through Friday, 9AM – 5PM. Our team is available to connect with you via email at info@ticenterdenver.com or by phone 303-996-0976 during our regular hours. 

Request submissions for Interpreters, Translations, and Transcription can be made at any time.

Please note that request submissions and emails sent outside of our regular hours of operations or over the weekend may not be seen by our team until the following Monday morning. 

We ask that First Time Clients submit payment within 48 hours before the confirmed appointment time.

To pay, please go to our website’s “Pay Now” page to submit your credit card information. 

For “Invoice Number”, type in “111111”. For Business Name, you may write in your name. 

P.O. Box 18975 Denver CO 80218 

We have provided Translation and Interpreting services in all regions of Colorado and out-of-state (via Virtual interpretation). However, our office is located in Denver and most of our interpreters are based in the Denver Metro area.

Please note that additional travel compensation may be requested by our interpreters on top of the hourly base rate for appointments outside of the Denver Metro area. 

The Translation and Interpreting Center is the social enterprise of The Center for Trauma & Resilience.

Our values are rooted in social work. We offer discounted rates for Non-Profit Agencies and have grants available that may be able to cover the cost of services for individuals who are victims of crime, survivors of trauma, IPV (Intimate Partner Violence), or if you have immigration related needs due to IPV.

If you are a victim of crime or work with a client who is a victim of crime, please contact us to see if you qualify for one of our available grants.

You may also qualify for a grant if you are a survivor of trauma, IPV (Intimate Partner Violence), or if you have immigration related needs due to IPV.

Email us at info@ticenterdenver.com for more information.

If you are interested in working with our agency as an independent contractor, please send us a resume at info@ticenterdenver.com

You can make requests for In-Person, Virtual, and Phone Interpretation for appointments of all kinds (legal, medical, educational, therapy appointments, etc.) Many of our native language interpreters are court certified  and trained for Trauma-Informed interpretation.

Simultaneous and Consecutive interpretation for conferences and large events is also available for an increased fee.

Please e-mail info@ticenterdenver.com if you need more information about arranging a simultaneous interpreting equipment rental for your event.

To Schedule an Interpreter, fill out and submit the request form on our “Schedule Interpreter” page.

After we receive your request form, we will confirm receipt via email and reach out to our interpreter network. We will then update you as soon as possible to let you know if we can fill your request.

Once an interpreter is assigned, you will receive a calendar invitation to your e-mail address confirming the appointment.  

Our pricing differs based on the person making the request. We offer discounted rates to Non-Profit Agencies and may have grants available for victims of crime.

All of our appointment requests require a 2 hour minimum. The base hourly rate for an interpreter can range from $65 – $100 an hour, depending on the language requested and the individual certifications of the interpreter.

Other factors that may impact final cost include: additional travel compensation,  Simultaneous Interpretation and Simultaneous Interpreting Equipment rentals, and Rush Requests (made less than 24 hour before the appointment).

Please e-mail info@ticenterdenver.com for a detailed quote or for additional questions regarding pricing and available grants.  

Our agency works with local independent contractors who are available based on their individual schedules. We do not have interpreters on-call or in-house. Because of this, we ask that requests are made with as much notice as possible.

For Requests for Spanish, we would appreciate 4-5 days minimum prior notice to secure an interpreter.

For Requests for Languages other than Spanish, we would appreciate one week (7 days) minimum prior notice to secure and interpreter.

For Requests for ASL, we would appreciate 2 weeks minimum prior notice to secure an interpreter.

(Please note that the above is a general estimate of the time needed to coordinate with our interpreters and not a guarantee that an interpreter will definitely be available for all request submissions made within these time frames.)

While we cannot guarantee that all last minute requests will be filled, you are welcome to submit requests at any time and we will do our best to secure an interpreter for you. Request submissions that are made less than 24 hours before the requested appointment time are considered Rush Requests. 

Please note that a Rush Fee will be added to confirmed Rush Requests (confirmed meaning that an interpreter has been assigned and you have received a calendar invitation). The Rush Fee is 25% of the hourly rate. 

If you need to cancel a confirmed appointment, please e-mail info@ticenterdenver.com as soon as possible. 

Cancellations that take place 3 days before the confirmed appointment time will not be charged. Cancellations that take place <48 hours before the confirmed appointment will be charged according to our Late Cancellation Policy. (See below) 

If an interpreter has already been assigned and confirmed to a request, we charge for late cancellations.

If a late cancellation occurs <48 hours before the appointment time, we charge for 50% of the reserved time.

If the late cancellation takes place <24 hours before the appointment, we will charge the full amount for the reserved time.

In the past two years, requests from our interpreters for additional travel compensation for In-Person appointments have understandably increased due to the pandemic and high gas prices, especially for appointments which require longer travel outside of the Denver Metro area.

We do our best to advocate for our local independent contractor interpreters for travel compensation when it is requested.

If travel compensation is being requested, you will always be notified before the interpreter is confirmed. 

At the moment we are using the IRS’s standard rate for mileage reimbursement as a reference. The rate is currently .58 per mile traveled. The Translation & Interpreting Center does not take any portion of the travel compensation that is requested – It all goes directly to our linguists. The amount requested will ultimately depend on the interpreter’s specific needs for the specific appointment.